Registration & Continental Breakfast
Chairman’s Welcome & Opening Remarks
Opening Keynote- UX Visionary Speaker on Reinventing the Human Experience
Panel Discussion: Banking Transformation: Creating and Harnessing Change Within
Louis CoxBanking OperationsMonzo Bank
Barbara Morgan.EVP, Head of DevelopmentrFIS Global
Peter Hazou.Business Strategy Leader & Dir of Business DevelopmenrtMicrosoft
Monzo is a digital, mobile-only bank, established by bankers, and was one of the earliest new-app based challenger banks in the UK. Originally operating through a mobile app and prepaid debit card, Monzo now offers currents accounts and is rapidly disrupting and changing the way we bank. Peter Hazou is Director of Business Development at Microsoft in the World Wide Financial Services Industry Group focused on digital transformation and payments. Prior to joining Microsoft, Peter was a payments industry banker for nearly 30 years and spent much of his career holding various roles supporting the EMEA region at BNY Mellon, UniCredit, HSBC, Citigroup and Chase Manhattan Bank.
Update on the Regulatory Environment and Recent Payment Changes The changes in technology and consumer behavior have altered the payments landscape which have greatly transformed the regulatory environment. How do these changes affect UX for your organization
Marsha JonesPresidentThird Party Payment Processors Association
The Third Party Payment Processors Association is a not-for-profit membership association. TPPPA members are payment processors, banks and vendors that support third-party payment processing. TheAssociation advocates on behalf of third-party payment processors, their financial institutions, and the merchants and consumers who benefit from the payment processing system.
Panel Discussion Blockchain Strategies to Transform UX in Your Organization
Barbara MorganEVP, Head of DevelopmentFIS Global
FIS Global’s Barbara Morgan serves as the head of development of Integrated Financial Solutions, the primarily North-American business segment of FIS. Prior to joining FIS, Barbara held a variety of positions including technical executive software engineering and director of information technology for Capital One, where she was responsible for the application development teams both for partnerships and card. She also held development leadership roles and technical roles at several companies including EDS, AIS, Devon, Boeing and Lucent Technologies.
Case Study: Transforming Clearance and Settlement Systems Efficiency with Ripple
Hear from the experts at Ripple on Blockchain technology and distributed ledgers effect on reducing operational costs and bringing us closer to real-time transactions between financial institutions.
Cryptocurrency in a Regulated World: How to Integrate Cryptocurrency within Existing Regulations
Tim SloaneVP, Payments InnovationMercator Advisory Group
Customer-centered Product Innovation & Building Magical Payment Experiences with Google
Skip AllumsDesign LeadGoogle Pay
Skip Allums is the lead designer and manager at Google Pay. As a published author on the book of mobile payments user experience best practices, his extensive resume includes building and leading design teams at PayPal, Capital One and Monitise/Visa.
Afinis Standardized APIs:
Setting the Stage for the Future of Financial Services Without standardization, it is difficult to reap the full potential of APIs in any industry. For financial services and payments, API standardization can be transformational, driving market adoption, increasing agility, and creating novel, online customer experiences.
Afinis, comprising of leaders from diverse segments of the financial services industry, is working to further efforts to standardize the use of APIs in the industry and create a standardized API ecosystem that enhances support of the payments and business needs of industry participants. Join us as we explore the potential of API standardization to transform financial services.
Kathy LevinSr Director, ACH Network RulesNACHA
NACHA’s Kathy Levin is responsible for various network development initiatives and works primarily with Afinis Interoperability Standards. Before joining NACHA, she co-founded Payments Information Circle and worked with organizations, Georgia ACH Association & Federal Reserve Bank of Atlanta.
Panel Discussion: Fraud and Cyberattack Prevention As global cyberattacks rise, regulators focus on data-privacy law:
Michael KnorrHead of Payment & Liquidity Risk ManagementWells Fargo
Biometrics for Authentications Update
Mobile banking is entering a new era of security and convenience, and as cyberattacks increase in frequency and sophistication, banks must turn to advanced authentication to protect customer data. Here, all the latest technologies are discussed with complete understanding of efficacy
Networking Refreshment Break
IoT Innovations that Drive Change: How US Bank is Reshaping Bank Business
Douglas Nielson Senior Vice President, Innovation Research &Development US Bank
Doug leads the Research & Development team which focuses on exploring emerging trends, technologies & business models; engage and cultivate Fintech startups; deliver prototypes and conduct proofs of concepts. He also manages the Distributed Ledger/blockchain technology practice, and spearheaded U.S. Bank’s initial participation in the open API economy.
Panel Discussion Re-creating Human Experiences in a Digital World to Engage Customer: Improve UX to Deliver Strong ROI for Your Organization
Joseph DickersonUX Architect Microsoft
Panel Discussion How Immediate or Faster payments Change the Game for Banks
Archana Prasad Senior Director,Visa Direct (RTP) Visa
Irfan Ahmad Senior Vice PresidentThe Clearing House
Ken KruszkaCEO SnapCheck
Amit BeesonSenior Director,Products & StrategyAlacriti
Panel Discussion Deploy a Valuable Immediate Payments Infrastructure Plan in Your Organization
Adoption and usage of UX that drives customer engagement and bottom line Panel Discussion
Which technologies are the best to partner with that guarantee real solutions
Tim MillsVP The Clearing House
Tim Mills is a VP at The Clearing House Payments Company, the oldest clearing house and only full- service, private sector payment network operator. Mr. Mills holds the Accredited Automated Clearing House Professional credential and has served as a member of the NACHA Payments Institute Board of Regents, Risk Management Advisory Group.
Networking Cocktail Reception
Promising Disruptors on the Rise
Alternative Payment Channels are changing the payments game
Di Di ChanPresident & Co-Founder Future Proof Retail
Norman MarracciniVP, Product Management & Marketing, DigitalPayments FIS Global strong>
FutureProof Retail is a New York-based company with the mission of bringing affordable frictionless shopping technologies into physical retail stores. FutureProof leads in providing simple, quality, and customizable Mobile Checkout and Mobile Order Ahead solutions for retailers. FutureProof Retail’s global vision have brought their solutions across five different retail verticals onto three continents and growing.
Panel Discussion Adopting a Tech Smart Strategy Utilizing the Partners Right for You
While obligatory regulatory changes have placed pressure on bank resources, banks must now prioritize adopting a new technology-focused strategy. How to find the right technology partners whom will provide the most advantageous solutions:
Marsha Jones,President Third Party Payment Processors Association
Jake Hershman,Head of Payments Hello Fresh
Jake Hershman is the Head of Payments for HelloFresh, where he leads the payments, fraud, and riskmanagement functions across North America. Previously, he was a member of the Strategic Planning Group at American Express and a member of the Web Payments Working Group at W3C and X9 Financial Industry Standards board.
Case study How MasterCard got to the Forefront in Payment Innovations; and How it Plans to Stay on Top While Thriving:
Deploy your Greatest Asset -- your Company’s Human Capital: Optimal Employee Engagement to Drive UX Productivity
Louis Cox Banking OperationsMonzo Bank
Monzo’s Louis Cox will explain the Human Capital side of things along with how team structure and culture sets their people up for success. Louis Cox joined Monzo on the Customer Support Team for the pre-paid card product. Since Monzo released a full UK current account product, Louis moved over to the Payments Team to focus on Banking Operations. Since then, he has helped scale their teams, people and processes to serve over a million customers.
Authenticating and Securing eCommerce Through New Standards
With eCommerce continuing to be the primary target for card fraud, new standards are being developed to help provide merchants with new tools to secure transactions. However, the creation of multiple standards has caused confusion and may be slowing overall industry progress. Learn from a industry experts on how W3C, FIDO, EMVCo, and others are building the next wave of eCommerce standards.
Scott HarkeyGlobal Payments Practice Leader, Levvel Advisor, Cloosiv
Making Payments Integration Seamless: How Citi Transformed the Mobile User Experience
Michael Berner,Managing Director, Member of the Executive Board AO Citibank, Citi
Michael Berner heads the Consumer Business of Citi in Russia since December 2012 and is a member of the Management Board of AO Citibank. Prior to his current appointment, Michael had served as Citi Russia’s Consumer Lending Head for 3 years and was responsible for the bank’s lending products for retail customers: credit cards, personal loans, mortgages and overdrafts. Michael served as Head of the Credit Cards Business and was responsible for determining the business strategy and financial results of this business. Under his leadership, innovative cards projects, including the first loyalty program for retail clients in Russia was implemented. Michael Berner also worked in the regional office of Citi in London, where he oversaw the development of channels for distributing credit cards in 24 markets in the EMEA region.
How your data can drive greater impact on your bottom line